Troubleshoot in context
Look at the application together and follow the work that led to the question. A shared interactive session lets people click and type, rather than only describe what they see.
AppUnity
Train together.
Troubleshoot as one.
Help people learn an application or work through a problem in it. AppUnity brings trainers, users and support into shared sessions and web applications, so everyone can follow the work together.
Ask for a demonstration
Less explaining. More understanding.
A colleague needs to learn a process. A customer is stuck on an order. Explaining each step from a distance can leave both people guessing. AppUnity gives training and troubleshooting a shared place to happen, with the application in front of everyone.
Train through real work
Show a sequence, explain the choices and answer questions as they arise. Share with one person or a group without asking participants to install the shared application.
Demonstrate a workflow
Give customers a focused demonstration of the workflow they care about. Let their questions guide the session instead of trying to cover every feature.
A familiar support situation
“I’m stuck.” “Let’s look together.”
Imagine a customer trying to finish an order before a deadline. Something on screen does not look right. They need help with the task, not another email asking them to explain it again.
Start at the question
Bring the right person into the relevant application. Choose what to share and who may open it, so the conversation stays focused on the work.
See it together
Use the shared session to look at the same application and work through the steps. Clicking and typing give the conversation a practical context.
Make the next step clear
Explain the choice as you go. Whether the next step is completing the task or investigating further, both people have seen the same situation.
Applications and sessions. One product.
AppUnity is the product for sharing applications and sessions. The session-sharing capability is being brought into AppUnity, giving training and troubleshooting a shared place around the work.
Tell us which applications and sessions your team needs to share. We will confirm the available setup and the integration status for your use case.
Discuss your sharing needs →Choose the people and the purpose
You choose who may open the shared application. The reviewed AppUnity material describes access through Cloud Dashboard accounts.
Work alongside AI
AppUnity also supports co-working with AI through an application or desktop interface. Decide what it may see and do, and who will review the result. Keep approval for consequential actions with the people responsible.
Start with one useful workflow
Bring an application training task or a troubleshooting situation your team recognises. We will show how AppUnity fits that work and confirm the application and access requirements.
Talk to us about AppUnityRead the AppUnity article →